Received your item and think this is just not working for me. Well lucky for you, you can return the unused item (Except for the items noted below) within 30 days of receipt of your item for a refund returned to your original form of payment.
Please send an email to – Design@cottonandcrete.com – Note, your name, order number and item that you would like to return. Our customer service team will then review your message, and if approved for return will issue a return label.
All items must be in original packaging.
Note: We do not accept returns on the following items:
Holiday/Seasonal – Halloween, Christmas, Easter, 4th Of July, Valentines
Pantry (Food)
Custom Ordered Items (Floor Cloths)
Furniture
Sale – Clearance Items
Note -All Shipping costs (Original and Return) are non-refundable and returns are subject to a 5% restocking Fee
We will process your credit/refund normally within five-seven days of receipt of the item and forward an email stating that all is completed.
If you choose to decline a shipment and it is sent back to us as a “return to sender,” please note that the cost of returning the package will be deducted from your final credit. Our return policy requires that customers sending back items are responsible for the shipping costs to return them to our warehouse.
Any items received outside of these express written terms will not be honored.
ORDER CANCELLATION AND/OR CHANGE ORDER
Please note that once an order has been placed, it cannot be changed or cancelled after 24 hours, as our warehouse begins processing it promptly. It’s important to consider that certain items may require us to order from our vendors in order to fulfill your order and update our inventory. If an order is to be cancelled after the 24 hours mark and it still has not shipped, our return policy will be followed.
DAMAGED ITEMS:
When your item is packaged, it has gone through a complete quality check, so we know when it went in the packaging all was just fine, but along the way to its destination things can happen.
If your online order arrived damaged or defective, just send an email with photos of the item and packaging to design@cottonandcrete.com, along with your name and order number within 10 days of receiving the item. We will email you back with information regarding a replacement or a full credit if the item is no longer available. If the item is available a replacement will be sent, if the customer does not want a replacement, the guidelines for a return will be followed. (This is done to ensure customers do not damage items in order to get a refund for an item they no longer wanted) At times we may need the item sent back and we will issue a return label. As soon as we have received confirmation of pickup we will release the replacement or issue a credit)
Please note – due to the nature of some of our found items, each piece is unique and displays the natural markings and imperfections that comes with age and use. Rust, chips, fading, and markings are customary characteristics of our found vintage pieces. These items are NOT returnable
Unless otherwise stated, please keep all damaged items and packing material for shipping carrier to pick up within 14 days.
CUSTOMS AND DUTY CHARGES
All customs and duty charges for overseas packages are the responsibility of the CUSTOMER – cotton & crete is not responsible for any of these charges
If you have any questions regarding a return or damaged items please feel free to contact us at 610-343-3267.
We will be happy to assist you.